Background

SDV Asia Pacific (“SDV”) has been evaluating the possibilities of digitizing its operations to reduce total turnaround time for manual intensive administration operations and to improve overall efficiency. With this purpose in mind, SDV has identified K2.net 2003 Enterprise Workflow Engine as the tool to streamline its operations.

SDV plans to implement a generic workflow application portal that supports multiple languages based on K2.net. With this portal in place, SDV Asia Pacific will be able to add more workflow applications built with K2.net to it easily. The portal act as a single point of entry for all K2.net based workflow applications to minimize learning curves for users.

Solution

The solution is to build a workflow framework using K2.net. This framework must be extendable to support additional workflow applications and multiple languages. Multiple languages support is critical due to the various countries that SDV operates in.

It is also critical for the organization to be able to implement changes in its business processes quickly. Instead of detail coding, a graphical workflow design method is preferred. This provides SDV with the speed of implementation and ease of maintenance necessary to keep up with its users’ demands.

With this in mind and together with the help of Muu Consulting, a workflow application portal was developed on .NET foundation with K2.net Workflow 2003, Microsoft Windows Server 2003 operating system, Microsoft Internet Information Server 6.0, and Microsoft SQL Server 2000 database.

This portal provides the framework for new workflow applications to be added. It includes enhanced pending task lists, submission lists, user profiler and dynamic routing profiler, etc. Most of the business rules such as routing profiles for each individual and each application may be configured from the Administration module without the need for extensive program changes. The portal also provides a framework for workflow specific business rules configuration.

With the workflow portal, SDV can deploy new workflow solutions quickly. Through automatic escalation and routing status report provided by K2.net, the new solution streamlines the workflow processes for SDV.

In addition to this workflow portal, a Sales Incentive System application was developed. The Sales Incentive System integrates with its back office system for sales information and provides the routing between sales manager and salesmen. This system allows the salesmen to be able to monitor their own performance and motivate them to achieve their target or beyond. Their commission information is generated in real time. The system also allows the sales manager to view and monitor the performance of their respective salesmen.

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Background

Star Cruises has large volume of claim & payment request transactions moving across its various offices with specific verification & authorization flows that conforms to the company payment approval policy. In order to achieve better efficiency and control over the manual flow of these transactions, Star Cruises needed a solution that would automate its approval flow & compliance to the controls set out in its policy.

Solution

The solution was to build a workflow enabled application to meet Star Cruises’ needs that will take away the rigid & enormous programming effort required in some conventional software development to automate some complex business processes’ routing. The aim is to reduce development cost, time to deployed to the users and future change requests/maintenance of the workflow system.

Deploying a graphical workflow design and build method would greatly alleviate such concerns and would ease changes to the workflow routing. In addition, using a workflow engine and leveraging on web development on top of .NET platform will enable quicker implementations and easier roll outs.

With this in mind, together with the help of Muu Consulting, Star Cruises developed its ePayment workflow application for employee claims and vendor payment request workflow process using K2.net Workflow 2003 on .NET foundation (Microsoft Windows Server 2003 operating system, Microsoft Internet Information Server 6.0, and Microsoft SQL Server 2000 database).

K2.net 2003 workflow system automates business processes spanning people, technology and distance using the .NET platform. This include K2.net Studio, a powerful drag and drop workflow design environment; K2.net Workspace, which empowers people to manage and track workflow tasks, and provides reports on activities to assist in eliminate bottlenecks, track performance and ensure optimal service levels.

K2.net 2003 also enables Star Cruises’ to leverage on its existing Microsoft investments. With the new solution, Star Cruises’ users can now submit claims online throughout the organization (anytime, anywhere). Through automatic escalation and routing status report, the new solution streamlines Star Cruises’ previous manual payment processing transactions.

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